ExpressCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ExpressCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
At ExpressCare we try to serve and accomodate all patient’s needs. If we are unable to accomodate any of your needs we will gladly aid in transport or referral to the appropriate level of care.
If you believe that ExpressCare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Coordinator of Patient Resources, 5 Belair South Parkway, Suite 1535.
Bel Air, MD 21015, 1-410-569-2441, Director@expresscarebelair.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Coordinator of Patient Resources is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)